Refund policy
Easy Going — Returns & Refunds Policy
Last updated: 27 August 2026
At Easy Going, we want you to be happy with your purchase. We offer a 7-day change-of-mind return period, subject to the conditions below.
This policy applies alongside, and does not replace, any rights consumers have under applicable South African law.
1. Change-of-Mind Returns — 7 Days
If you change your mind about a purchase, you may request a return within 7 calendar days of receiving your order.
For a change-of-mind return, the product must:
- Be unused and in its original condition.
- Be returned with its original packaging, accessories, manuals and components, where applicable.
- Not have been damaged through misuse, negligence or improper handling.
- Be adequately packaged for return transportation.
- Be accompanied by reasonable proof of purchase.
For hygiene-related products, including toothbrush holders, toothbrush sterilizers and similar personal-use products, opened or used products may not qualify for a change-of-mind return, to the extent permitted by applicable law.
The 7-day period is our voluntary change-of-mind policy. It does not limit any statutory rights you may have.
2. Return Shipping
For a change-of-mind return, the customer is responsible for the reasonable direct cost of returning the product, unless Easy Going agrees otherwise.
We recommend using a trackable delivery service and keeping your proof of postage until the return has been completed.
3. Damaged, Incorrect or Missing Products
If your order arrives damaged, contains the wrong product, or is missing components, please contact Easy Going as soon as reasonably possible.
Please provide:
- Your order number;
- A description of the issue; and
- Photographs or video showing the issue where appropriate.
Easy Going will investigate the matter and provide the appropriate remedy in accordance with applicable law.
4. Defective or Unsafe Products
Your statutory rights relating to defective, unsafe or unsuitable goods are not restricted by this 7-day change-of-mind policy.
Under section 56 of the South African Consumer Protection Act, qualifying defective goods may generally be returned within six months of delivery, without penalty and at the supplier's risk and expense. The consumer may, depending on the circumstances, choose a repair, replacement or refund.
This may apply where a product fails to satisfy applicable quality, safety, durability or suitability requirements.
5. Products Damaged Through Misuse
A product may not qualify for a remedy where the problem resulted from circumstances such as:
- Accidental damage;
- Misuse or abuse;
- Incorrect installation or operation;
- Failure to follow supplied instructions;
- Unauthorised modification or repair; or
- Normal wear and tear,
subject always to the consumer's rights under applicable law.
6. How to Request a Return
To request a return, contact Easy Going using the contact details provided on our website.
Please include:
- Your full name;
- Order number;
- Product being returned;
- Reason for the return; and
- Photographs or video where relevant.
Please do not send a product back before receiving return instructions from Easy Going.
7. Product Inspection
Returned products may be inspected to determine whether they satisfy the conditions for a change-of-mind return or whether the matter falls under a statutory consumer right.
Inspection does not remove or limit any rights provided to consumers by South African law.
8. Refunds
Where a change-of-mind refund is approved, Easy Going will generally refund the purchase amount using the original payment method, where reasonably possible.
Processing times may vary depending on the payment provider or financial institution.
Where a refund is required by applicable consumer law, Easy Going will process the refund in accordance with those legal requirements.
9. Exchanges and Replacements
Easy Going may offer an exchange or replacement where appropriate.
Where applicable law gives the consumer a specific choice of remedy, Easy Going will respect that right.
10. Statutory Consumer Rights
Nothing in this policy is intended to exclude, restrict or waive any consumer right that cannot legally be excluded or waived under South African law.
In particular, this 7-day change-of-mind policy should not be interpreted as limiting statutory rights relating to defective or unsafe goods. The Consumer Protection Act expressly provides protections in addition to voluntary store return policies.
If any provision of this policy conflicts with a mandatory requirement of South African law, the applicable law will prevail.
Short version for your Shopify checkout/product pages
7-Day Easy Going Returns
Changed your mind? You can request a return within 7 calendar days of delivery, provided the product meets our change-of-mind return conditions. Certain hygiene products may not qualify once opened or used. Your statutory rights under South African consumer law remain unaffected.